Refund & Return Policy
Last Updated: June 2026
Customer satisfaction is our priority.
Return Eligibility
Returns are accepted within 14 days of delivery.
Items must:
- Be unused
- Be unopened
- Be in original packaging
- Include proof of purchase
Non-Returnable Products
For hygiene and safety reasons, we cannot accept returns on:
- Opened beauty products
- Used skincare tools
- Personal care products
- Gift cards
- Final sale items
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos.
Refund Processing
Approved refunds are issued to the original payment method within 5-10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly.
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Shipping Policy
Last Updated: June 2026
Processing Time
Orders are processed within 1-3 business days.
During holidays or promotional periods, processing times may be slightly longer.
Delivery Estimates
United States:
5-10 Business Days
Canada:
7-14 Business Days
United Kingdom:
5-10 Business Days
International:
7-20 Business Days
Order Tracking
Tracking information will be emailed once your order has shipped.
Customs & Import Fees
International customers may be responsible for customs duties, taxes, or import fees imposed by their country.
Lost Packages
If your package appears lost, please contact us and we will work with the carrier to investigate.